Customer Service

HOW TO CONTACT US.... (CST) Central Standard Time Open: 9:00 am - 5:00 pm Monday - Thursday Closed: Friday, Saturday & Sunday After Hours: A sales person may still check for messages so please leave a brief message and phone number. Within the US, phone toll-free: 1-866-TRAMPOLINE, 1-866-872-6765 Direct or Outside the US: 409-330-4623 MAILING ADDRESS: Family Store Network, LLC 8672 INTERSTATE 10 ORANGE, TEXAS  77632

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We ship with many carriers each day. If your order was shipped with UPS, FEDERAL EXPRESS or DHL, you should have received within 48 hours of our processing your order, a tracking number via email from UPS-United Parcel Service. If shipped with a different carrier you should receive an email from our customer service department here at TrampolinesUSA with the tracking information. To confirm or request tracking information, please allow 48 hours, check your emails and if you still haven't received tracking information, please call 1866trampoline - 1-866-872-6765 or email us your request.

TRACKING YOUR ORDER “UPDATE”: When you place your order for most mats and pads a label is created with a tracking number assigned. Due to an increase in orders, please allow 4-5 days for your product(s) to be processed and shipped. Twenty-four hours after order is picked up, the tracking number can be used for tracking your order. You should then receive your order in 3-5 days.

UPS TRACKING
Use the tracking number you were provided.

DHL TRACKING
Click here to access DHL's website tracking.


FEDEX TRACKING
Click here to access FedEx's website tracking.